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[null,null,1,null,"「守」(基本)がなくても自分流はできる。",{"$nulls":41},"○",{"$nulls":12},10]
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[null,null,2,null,"身だしなみとは、相手のために身を整えることである。",{"$nulls":41},"○",{"$nulls":12},20]
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[null,null,3,null,"人間関係のスタートは、挨拶からである。",{"$nulls":41},"○",{"$nulls":12},24]
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[null,null,4,null,"来社されたお客様に対し、「何のようですか」とたずねた。",{"$nulls":41},"○",{"$nulls":12},33]
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[null,null,5,null,"話し方の５つのポイントは、正しく・明るく・わかりやすく・肯定的に・テンポよく　である。",{"$nulls":41},"○",{"$nulls":12},48]
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[null,null,6,null,"朝10時30分までは、「はい、おはようございます。○○株式会社の××でございます」と名のる。",{"$nulls":41},"○",{"$nulls":12},56]
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[null,null,7,null,"右の方向へご案内をするときは、左手で方向を示す。",{"$nulls":41},"○",{"$nulls":12},64]
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[null,null,8,null,"応接室では、テーブルを挟んで名刺交換をしてもよい。",{"$nulls":41},"○",{"$nulls":12},71]
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[null,null,9,null,"文書は、一文書一件が原則である。",{"$nulls":41},"○",{"$nulls":12},87]
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[null,null,10,null,"以前きいたことのある話だったので、上司に対し「それ前にも聞きました」と伝えた。",{"$nulls":41},"○",{"$nulls":12},97]

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[null,"日付",null,null,"2016-01-18T11:08:50"]
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[null,2,null,"○",null,null,"正",{"$nulls":3},"応対の６要素","1/1",{"$nulls":14},"採点結果",0,1,1,0,0,1,0,0,1,0,4]
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[null,4,null,"○",null,null,"誤",{"$nulls":3},"言葉遣い","0/1"]
[null,5,null,"○",null,null,"誤",{"$nulls":3},"話し方・きき方","0/1"]
[null,6,null,"○",null,null,"正",{"$nulls":3},"電話応対","1/1"]
[null,7,null,"○",null,null,"誤",{"$nulls":3},"窓口来客応対","0/1"]
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[{"$nulls":10},"合計","4/10"]
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[null,"正解率　40　％",{"$nulls":8},"不合格"]
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[null,"日付",null,null,"2016-01-18T11:08:50"]
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[null,"No",null,"回答",null,null,"正誤",null,null,"設問",{"$nulls":39},"解説"]
[null,1,null,"○",null,null,"誤",null,null,"「守」(基本)がなくても自分流はできる。",{"$nulls":39},"基本がなければ、それは我流であり、通用する場合とそうでない場合が出てくる。"]
[null,2,null,"○",null,null,"正",null,null,"身だしなみとは、相手のために身を整えることである。"]
[null,3,null,"○",null,null,"正",null,null,"人間関係のスタートは、挨拶からである。"]
[null,4,null,"○",null,null,"誤",null,null,"来社されたお客様に対し、「何のようですか」とたずねた。",{"$nulls":39},"ソフトな印象を与える応対用語「どのようなご用でしょうか」とたずねる。"]
[null,5,null,"○",null,null,"誤",null,null,"話し方の５つのポイントは、正しく・明るく・わかりやすく・肯定的に・テンポよく　である。",{"$nulls":39},"話し方の５つのポイントは、正しく・明るく・わかりやすく・肯定的に・きき上手になる　である。"]
[null,6,null,"○",null,null,"正",null,null,"朝10時30分までは、「はい、おはようございます。　　　　　の××でございます」と名のる。"]
[null,7,null,"○",null,null,"誤",null,null,"右の方向へご案内をするときは、左手で方向を示す。",{"$nulls":39},"常に体を開いた状態で案内する。よって右側を指す場合は右手で、左側を指す場合には左手で示す。"]
[null,8,null,"○",null,null,"誤",null,null,"応接室では、テーブルを挟んで名刺交換をしてもよい。",{"$nulls":39},"名刺交換は、原則としてテーブルを挟んで行わない。立ち上がり、テーブルから離れ名刺交換をする。"]
[null,9,null,"○",null,null,"正",null,null,"文書は、一文書一件が原則である。"]
[null,10,null,"○",null,null,"誤",null,null,"以前きいたことのある話だったので、上司に対し「それ前にも聞きました」と伝えた。",{"$nulls":39},"不快にする言葉。忘れていることも考えられるが、何度も言う＝大切に思っていると受け止める。"]
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[{"$nulls":10},"正解率　40　％",{"$nulls":10},"不合格"]
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[{"$nulls":21},"※正解率80%以上で合格"]